Celloworld.com recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on https://www.celloworld.com. This Privacy Policy applies to the current and former visitors of our website. By visiting and/or using our website, you agree to this Privacy Policy.

Celloworld.com is a property of Cello World Limited, an Indian Company registered under the Companies Act, 2013 having its registered office at Survey no. 66, Building no.1-A-i, Ringanwada, Nani Daman, Daman and Diu 396210

Information We Collect

• Contact information.
  We might collect your name, email, mobile number, phone number, street, city, state, Pincode, country and IP address.
• Payment and billing information.
  We might collect your billing name, billing address and payment method when you shop with us on the website. We NEVER collect your card number, expiry date, or any other details pertaining to your credit card/debit card on our website. Payment information will be obtained and processed by our online payment partner PayU.
• Information you post.
  We collect the information you post in a public space on our website or on a third-party social media site belonging to celloworld.com
• Demographic information.
  We may collect demographic information about you, provided by you during the use of our website. We might collect this as a part of a survey also.
• Other information.
  If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
• Cookies.
  When you use our website, we may place a number of cookies files in your web browser. We use cookies for the following purposes: to enable certain functions website, to record analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.

We collect information in different ways.

• We collect information directly from you.
  We collect information directly from you when you sign up to our website or shop online with us. We also collect information if you post a comment/review on our website or connect with us via customer service or social media.
• We collect information from you passively.
  We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
• We get information about you from third parties.
  For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information

• We use information to contact you
  We might use the information you provide to contact you transactional communication or promotional purposes.
• We use information to respond to your requests or questions.
  We might use your information to confirm your registration for an event or contest.
• We use information to improve our products and services.
  We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
• We use information to look at site trends and customer interests.
  We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
• We use information for security purposes.
  We may use information to protect our company, our customers, or our websites.
• We use information for marketing purposes.
  We might send you information about special promotions or offers. We might also tell you about new launches.
• We use information to send you transactional communications.
  We might send you emails or SMS about your account or a ticket purchase.

Sharing of information with third parties

• We will share information with third parties who perform services on our behalf.
  We share information with vendors who help us manage our payments, logistics, transactional messages.
• We may share information if we think we have to in order to comply with the law or to protect ourselves.
  We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests or when we are investigating potential fraud.

Email Opt-Out.

• You can opt out of receiving our marketing emails.
  To stop receiving our promotional emails, please click on the Unsubscribe Link present at the bottom of our emails. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email, whatsapp and SMS about your purchases.

Updates to this policy

This Privacy Policy was last updated on 1st January 2021. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy are subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.